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Complaints Handling elearning Resource

Features

  • Learn how to respond to feedback, comments, concerns and complaints.
  • Suitable for all health & care professionals.
  • Developed in partnership with UK’s leading practitioners.

2,0001,800

Appropriate training enables health & care professionals to respond efficiently and effectively to feedback. The Complaints Handling elearning resource provides the essential education and training for healthcare staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner. Available to healthcare professionals around the world, this training is relevant to all healthcare professionals in all care settings.

Written by the UK’s Top Clinical Specialists

  This online training has been developed in the UK by the NHS Education for Scotland (NES), the Scottish Public Services Ombudsman (SPSO) and Health Education England elearning for healthcare. This course meets the highest training standards and offers a world-class elearning experience.

Made to Fit Your Busy Life

  The engaging, interactive content, that’s delivered online, means you can study at home, in work or even on the move. Plus, the bitesize modules track your progress, so it’s possible to dip in and out of sessions, and allow you to access them in any order, as frequently as you need. Making this the perfect course to enhance your knowledge and skills even when you have a busy life. This valuable resource covers encouraging feedback and how it should be used, valuing complaints and understanding the value of apology.


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