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COMPLAINTS HANDLING
₹2,070.00
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Complaints Handling – Enabling professionals to respond efficiently and effectively to feedback
Appropriate training enables health & care professionals to respond efficiently and effectively to feedback.
The Complaints Handling elearning resource provides the essential education and training for healthcare staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner.
This online training has been developed in the UK by the NHS Education for Scotland (NES), the Scottish Public Services Ombudsman (SPSO), Health Education England and elearning for healthcare. This course meets the highest training standards and offers a world-class elearning experience.
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Complaints Handling – Enabling professionals to respond efficiently and effectively to feedback
Complaints handling in healthcare refers to the process of receiving, managing, and responding to complaints or feedback from patients or their representatives regarding the quality of healthcare services they have received. The complaints can relate to issues such as poor communication, inadequate treatment, long waiting times, lack of privacy, and any other aspect of healthcare service delivery that has not met the expectations of the patient.
Proper complaints handling by healthcare staff is essential for
- Improving patient satisfaction
- Quality of care
- Trust in healthcare providers
- Preventing legal action
- Enhance the reputation of healthcare providers
This online course is an appropriate training that enables health & care professionals to respond efficiently and effectively to feedback. The Complaints Handling elearning resource provides the essential education and training for healthcare staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner.
Available to healthcare professionals around the world, this training is relevant to all healthcare professionals in all care settings.
Content
- This valuable resource covers encouraging feedback and how it should be used, valuing complaints and understanding the value of apology.
- Helps you learn how to respond to feedback, comments, concerns and complaints.
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us
| LEARNING HOURS | 20 hours |
|---|---|
| CERTIFICATE | Yes. |
| SUITABILITY | For all healthcare workers and support staff, admin, front office in hospitals and clinics. |
| VALIDITY | 12 months from registration on LMS. |
Quick Comparison
| Settings | COMPLAINTS HANDLING remove | SAFEGUARDING CHILDREN remove | RENAL MEDICINE remove | FEMALE GENITAL MUTILATION remove | CLINICAL IMAGING remove | ADVANCED RADIOTHERAPY remove | ||||||||||||||||||||||||||||||||||||||||||||||||||
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| Name | COMPLAINTS HANDLING remove | SAFEGUARDING CHILDREN remove | RENAL MEDICINE remove | FEMALE GENITAL MUTILATION remove | CLINICAL IMAGING remove | ADVANCED RADIOTHERAPY remove | ||||||||||||||||||||||||||||||||||||||||||||||||||
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| Price | ₹2,070.00 | ₹4,950.00 | ₹6,750.00 | ₹3,150.00 | ₹9,450.00 | ₹4,950.00 | ||||||||||||||||||||||||||||||||||||||||||||||||||
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| Description | Complaints Handling - Enabling professionals to respond efficiently and effectively to feedback
Appropriate training enables health & care professionals to respond efficiently and effectively to feedback.
The Complaints Handling elearning resource provides the essential education and training for healthcare staff to respond to feedback, comments, concerns and complaints in an appropriate and timely manner.
This online training has been developed in the UK by the NHS Education for Scotland (NES), the Scottish Public Services Ombudsman (SPSO), Health Education England and elearning for healthcare. This course meets the highest training standards and offers a world-class elearning experience.
| Safeguarding Children
The Safeguarding Children elearning course covers the knowledge and competences needed by health and social care professionals to safeguard the welfare of children. It has been developed by a consortium of professional bodies, led by the Royal College of Paediatrics and Child Health.
| Renal Medicine Renal Medicine eleraning course is an interactive learning resource aimed at junior doctors and those in the early years of specialist training. The learning content focuses on the two most common kidney conditions acute kidney injury and chronic kidney disease. Patients with these conditions are seen by doctors in a range of specialties. It has been developed by The Renal Association, the Royal College of Physicians and e-Learning for Healthcare.
| Female Genital Mutilation: Awareness Training for Healthcare Professionals Female Genital Mutilation (FGM) is the intentional removal, cutting or altering of female genital organs for non-medical reasons. The highly interactive and engaging e-learning sessions include case studies and input from service users and carers. The content has been written and extensively peer-reviewed by renowned experts in the FGM field, in collaboration with leading professional bodies in the UK. It is updated regularly to reflect evolving practice and legislation, so it meets the highest professional standards.
| Clinical Imaging- A course for radiographers, doctors and nurses globally
The Clinical Imaging programme equips you with the skills to interpret radiological images correctly. It is relevant to radiographers, ultrasonographers and other healthcare professionals across the world. The programme has been developed in the UK by the College of Radiographers and Health Education England and e-Learning for Healthcare.
| Advanced Radiotherapy - Training in the latest radiotherapy techniques Radiotherap-e covers the knowledge and practical skills required to implement advanced radiotherapy techniques safely and efficiently. It is suitable for fully qualified practitioners, including clinical oncologists, physicists, radiographers and dosimetrists, around the world. This online radiotherapy course is formally recognised and endorsed for continuing professional development by the UK College of Radiographers, one of the leading professional bodies in this field. Radiotherap-e has been produced in the UK by The Royal College of Radiologists, the Institute of Physics and Engineering in Medicine, the College of Radiographers, Health Education England and elearning for healthcare.
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| Content | Complaints Handling - Enabling professionals to respond efficiently and effectively to feedback
Complaints handling in healthcare refers to the process of receiving, managing, and responding to complaints or feedback from patients or their representatives regarding the quality of healthcare services they have received. The complaints can relate to issues such as poor communication, inadequate treatment, long waiting times, lack of privacy, and any other aspect of healthcare service delivery that has not met the expectations of the patient.
Proper complaints handling by healthcare staff is essential for
Content
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us | Safeguarding Children The Safeguarding Children elearning course covers a broad range of issues such as the roles and responsibilities of staff, multi-agency working, what to do if a child discloses abuse, unexplained injuries, disability and neglect. This package also includes Health Education England's Safeguarding Adults programme as an added bonus. This resource supports all health and social care staff in protecting vulnerable adults from abusive environments.Features
ContentThe course is organised into three different levels, according to competences and professional role. Level 1 is for non-clinical staff; Level 2 is for all clinical staff and Level 3 is for clinical staff working with children, young people and/or their parents/carers.Level 1: Suitable for all healthcare and non-clinical staffThis module covers a range of topics, including:
Level 2: Aimed at staff who have regular clinical content with childrenThis module is aimed at staff who either have regular clinical contact with children or who deal with adults who may pose a risk to children. It is suited to both healthcare professionals (including dentists, nurses, audiologists and pharmacists) and those working in social care or occupational health. The sessions look at how to manage concerns that a child is being or may be maltreated. Topics covered include:
Level 3: Designed for GPs, consultants and paediatriciansSeven sessions cover a range of topics, such as:
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us. | Renal Medicine During the Renal Medicine course, you can explore the causes, possible complications, treatment and management of these conditions. Using interactive features, such as videos, animations and self-assessment exercises, you can build both your learning and understanding on key themes. The sessions enable you to build core knowledge in preparation for lectures and practical work helping to deliver enhanced learning outcomes.Features
ContentModule 1: Acute Kidney InjuryThis module covers the diagnosis and management of Acute Kidney Injury (AKI), which occurs in around five per cent of hospital admissions. The module describes how to:
Module 2: Chronic Kidney DiseaseThis module focuses on:
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us. | Female Genital Mutilation e-Learning to Improve Awareness and Understanding of FGM It is estimated that around 200 million women and girls have suffered Female Genital Mutilation (FGM) in more than 30 countries, mainly in Africa, Asia and the Middle East. This programme aims to enhance knowledge and awareness of the issues surrounding FGM. It is suitable for school and practice nurses, health visitors and general practitioners across the globe. This high-quality elearning explores what action needs to be taken if you encounter a child or woman who has had, or is at risk of, FGM. High-quality FGM awareness training This programme covers many themes, including different types of FGM, safeguarding principles, the physical and psychosocial impact of FGM, and the legal framework. The highly interactive knowledge sessions include case studies and input from service users and carers. There is also practical advice on initiating difficult conversations about FGM with patients and a wide range of other issues.Course ContentThis online female genital mutilation training programme consists of six modules. Each learning session takes around 20 to 30 minutes to complete Modules cover:
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us.
| Clinical Imaging- A course for radiographers, doctors and nurses globally The Clinical Imaging programme equips you with the skills to interpret radiological images correctly. It is relevant to radiographers and other healthcare professionals across the world. You can use the sessions to develop your skills in radiography, CT, MRI and ultrasound. There are also sessions on patient care, consent, clinical governance and professional development. The sessions are highly interactive, with images, video clips, animations and self-assessment questions to help embed learning and understanding. You can view images from real medical cases and test your interpretation skills. This helps you to better understand the wide-ranging and complex appearances of both normal images and those showing pathology. Formally endorsed by the UK College of Radiographers This interactive medical imaging course is formally endorsed for continuing professional development by the UK College of Radiographers (through the ‘CPD Now’ scheme). So, it meets the highest UK quality standards of a leading professional body.Course ContentClinical Imagining is an extensive programme with sessions clustered into discrete modules, which are arranged by subject area. Each learning session takes around 30 minutes to complete. Diagnostic imaging of adults and paediatrics are covered in detail. There are over 45 modules covering everything anatomy and plain film x-rays, through cross-sectional imaging (with many modules on MRI) and multiple modules on Ultrasound. Forensic radiography, neuroradiology, cardiac and molecular imaging and dental imaging are also covering in detail. Pathology and quality improvement modules are included alongside a number of quizzes and questions to test your understanding. The course modules are as follows:1) Clinical Imaging of the Adult Skeleton: Introduction 2) The Appendicular Skeleton (Adults) 3) The Axial Skeleton (Adult) 4) Clinical Imaging of the Adult Skeleton: Self-evaluation 5) Plain X-rays of the Adult Chest 6) The Paediatric Skeleton: Introduction 7) The Paediatric Skeleton: Axial and Appendicular Skeleton (Paediatric) 8) Non-accidental Injury (Paediatric) 9) Clinical Imaging of the Paediatric Skeleton: Self-evaluation 10) Plain X-rays of the Adult Abdomen 11) Plain X-rays of the Paediatric Chest 12) Cross-sectional Imaging 13) Forensic Radiography 14) Introduction to Imaging Technologies 15) Gynaecological Ultrasound 16) Abdominal Ultrasound 17 Men's Health Ultrasound 18) Vascular Ultrasound 19) Musculoskeletal Ultrasound 20) Head and Neck Ultrasound 21) Obstetric Ultrasound 22) MRI Musculoskeletal : Introduction 23) MRI Musculoskeletal : Upper Limbs 24) MRI: Musculoskeletal : Lower Limbs 25) MRI: Musculoskeletal : Spine 26) MRI: Musculoskeletal : Self Evaluation 27 ) MRI: Internal Auditory Meati 28) Breast Imaging 29) Gastro-intestinal and Genitor-urinary 30) Nuclear Medicine 31) Cardiac Imaging 32) Neurointervention 33) Nasogastric Tube Placement 34) Dual-energy X-ray Absorptiometry (DXA) 35) Dental and Maxillo-facial Radiography 36) Accessory Projections 37) Cross-sectional Anatomy 38) Orthopaedic Imaging 39) Orthopaedic Intervention 40) Anatomy 41) Paediatric Anatomy 42) Paediatric Skeleton: Multiple Choice Quizzes Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us. | Advanced Radiotherapy - Training in the latest radiotherapy techniques
Radiotherap-e equips practitioners with the knowledge and practical skills to implement advanced radiotherapy techniques, safely and efficiently.
Training in the latest radiotherapy techniques
The e-learning sessions cover a range of topics related to several of the latest advanced radiotherapy techniques. The use of images, animations, video clips and self-assessment helps to reinforce learning on the complex principles involved. Practitioners can also practise their skills using customised tools that simulate?relevant tasks in radiotherapy, such as contouring, dose calculation and optimisation.
Course ContentRadiotherap-e features five core modules that are grouped by subject theme. The detailed modules are as follows:1 – Image-Guided Brachytherapy (IGBT) for Cervix Cancer
2 – Intensity Modulated Radiotherapy (IMRT)
3 – Stereotactic Radiotherapy (SRT)
4 – Prostate Brachytherapy
5 – Image-Guided Radiotherapy (IGRT)
Proton Beam Therapy
Certificate
For institutional purchase or bulk licences of our online medical courses, please contact us. | ||||||||||||||||||||||||||||||||||||||||||||||||||
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